Returns and Exchanges
Please read our Terms and Conditions thoroughly before placing an order:
Our Products
Our aim is to provide as much accuracy of the product to avoid any misunderstanding or disappointment from our customers. We have done this by including precision of our measurements, material and proposed colours. Please kindly notice, that we cannot be held responsible for any colour or size vary from perception as colours can be differ into individual monitor and brightness settings.
Disclaimer
Our garments are from time to time slightly different in variations in patterns/colours due to the availability of materials at the time. Our products are hand produced therefore the size measurements are approximations. Our garments are hand embroidered, therefore the products are fragile in use. Stones, beads or sequins being displaced cannot be deemed as a defect in the garment received as this is caused by the nature of the work.
Care
As our garments are delicate in nature, we suggest that they are gently hand washed only. Therefore, we cannot be held responsible for any damage caused during washing/drying. Do not dry clear/tumble dry or wash with other garments. To be ironed they should be hand steamed by using the low pressure heat or low setting hand steamer.
Return
If you are not happy with the purchased, please contact us at aizacloset@hotmail.com within 14 days of the purchase. Please do not send the item return before contacting us. A return will only be accepted if the item is faulty, it must not be worn or have scent of any kind. Any defects which include marks or misuse of our product which result in deducting from the purchase amount. For all the faulty item we will send you free parcel return label and send you a new replacement as soon as we receive the faulty item back.
Please be advised due to the hygiene reasons the Hijabs are currently NON-REFUNDABLE.
Sales or discounted items are non-refundable as they have been put on offer to the customers.
Exchange
If you would like to exchange an item please send us the email at aizacloset@hotmail.com within three days of receiving the item. Please provide the full details of the item purchased and the item which you may want to exchange
International Exchange And Refund
We hope that you will be pleased with your order but, if you are not, we are happy to accept returns. All we ask is that you return the item(s) to us unworn, with all the original labels within 14 days of receipt. We will process returns within 14 working days of them arriving in our warehouse.
Regrettably we are unable to cover the costs of returns, so we highly recommend you use a signed-for or tracked returns postage as we do not accept responsibility for any lost returns. Unfortunately, we will not be able to refund the postage charge but we will refund the cost of the item.
Once your return is inspected and refunded you will receive a confirmation email. Please note all refunds will be made back to the original payment method. Please allow 2 to 5 working days from receiving your refund confirmation email for the funds to show back in your account.
Please note if upon inspection an item is stained or damaged, it may be returned back to the customer or 25% may be deducted from the refund amount, however please be assured we will contact you before we make a decision.
Our Products are created to the highest quality and we want to ensure you are happy with your purchase, however, if you receive a faulty item, an incorrect size or item, or it is not up to our usual standards please contact our customer care team so that we can resolve the issue.
Unfortunately, we no longer offer an exchange facility. Simply return your item(s) and place another order.
Our International customers need to ensure they declare their goods as returns. When the goods are not declared as returns a is fee charged at Aiza Closet’s expense which will then be deducted from the refund amount.