Below FAQ are some common concerns of our customers before purchasing the products, if you have other questions, please just send it to aizacloset@hotmail.com
You can be absolutely sure that all purchases here are safe and secure. We have fully secure SSL Secure Trustlock and Privacy Secure system. Your payment information personal details are 100% safe and secure while shopping with us.
We provide worldwide shipping and have different options. Please check our delivery page for any further information needed https://aizacloset.com/pages/delivery.
You can contact us through our customer support number +44 (0)7447 934824. Or send us an email at aizacloset@hotmail.com. We do also provide live chat service for any urgent help you can send us a message on our live chat help. Our advisors are available from 9:00 am till 11:00pm.
We at Aiza Closet aims to provide the finest quality. If you have received a faulty product please contact our customer support as soon as possible. Also provide the order number, description details of the fault and product name. We aim to resolve within 48 hours and will keep you updated with our investigation.
We are only able to exchange the product that are purchased in UK. Unfortunately, we cannot exchange the product for international orders but you will be able to get a refund within 14 days of purchasing the products.

 

For our UK customers we only provide the exchange only and no refund policy. And for our INTERNATIONAL customers we provide only refund and no exchange policy. In both of our policies please contact us within 14 days or receiving the package.
To return or exchange an item, please email us at aizacloset@hotmail.com. We will provide you with the return address and.
Once the refund has been processed it can take up to 5 working days. However, for international refund it can take up to 7 working days.
Unfortunately, you do have to pay for the return/exchanges items. We do not provide the return postage for the return or exchange items.
If you have received an incorrect product please contact our customer support and we will immediately dispatch the correct product. But you will have to send us back the incorrect product and email us about the description of the incorrect order and the actual order which was placed.
Delivery charges are only refunded if the item is faulty or incorrect order. For any cancel order before the items has been dispatch we will refund the postage.
Yes. In some countries you are required to pay for the VAT or custom charges. Please note we are unable to remove or decrease these charges. Please contact your destination border force for more information.
Some of our popular items are tend to sell out quickly. Therefore, we are able to take orders and it can take up to one week for the order to be made. And another 1-2 working days for the order to dispatch. Upon preparing, processing and dispatching we will keep you updated through email.
We offer different lengths starting from 52-58. Our lengths are in Inches, in order to get the best possible size please measure your length in inches from shoulder to feet. It will give you an estimate size for your order. Our items are loose fitting as we aim to provide the modest wearing but they come with belts so you can easily adjust the waist and body according to your need.
We at Aiza Closet takes full responsibility to prevent any misuse of your information. All your information data is securely safe at our servers.
Unfortunately, we do not provide made to measure or customised products. As we only have standard sizes.
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