We hope that you will be pleased with your order but, if you are not, we are happy to accept returns. All we ask is that you return the item(s) to us unworn, with all the original labels within 14 days of receipt. We will process returns within 14 working days of them arriving in our warehouse.
Regrettably we are unable to cover the costs of returns, so we highly recommend you use a signed-for or tracked returns postage as we do not accept responsibility for any lost returns. Unfortunately, we will not be able to refund the postage charge but we will refund the cost of the item.
Once your return is inspected and refunded you will receive a confirmation email. Please note all refunds will be made back to the original payment method. Please allow 2 to 5 working days from receiving your refund confirmation email for the funds to show back in your account.
Please note if upon inspection an item is stained or damaged, it may be returned back to the customer or 25% may be deducted from the refund amount, however please be assured we will contact you before we make a decision. Our Products are created to the highest quality and we want to ensure you are happy with your purchase, however, if you receive a faulty item, an incorrect size or item, or it is not up to our usual standards please contact our customer care team so that we can resolve the issue.
Unfortunately, we no longer offer an exchange facility. Simply return your item(s) and place another order. Our International customers need to ensure they declare their goods as returns. When the goods are not declared as returns a is fee charged at Aiza Closet’s expense which will then be deducted from the refund amount.