UK EXCHANGE & REFUND
Please do not send us the product without contacting us first, you can contact us at our customer service through live chat, email, phone, or submit the contact form at our website.
Do note that we will be unable to refund the postage charge but will give a full refund for the items purchased. Simply contact us through our customer service, and we will send you a form to return the items. If the items is faulty/incorrect we will give a full refund including the postage charge. Please make sure that once you send the items declare the goods as returned, as incurring a VAT or custom charge will be at Aiza Closet expense and will deduct from the refund amount.
Please read below for further details on exchange & refund information.
Our aim is to provide as much accuracy of the product to avoid any misunderstanding or disappointment from our customers. We have done this by including precision of our measurements, material and proposed colours. Please kindly notice, that we cannot be held responsible for any colour or size vary from perception as colours can be differ into individual monitor and brightness settings.
Our garments are from time to time slightly different in variations in patterns/colours due to the availability of materials at the time. Our products are hand produced therefore the size measurements are approximations. Our garments are hand embroidered, therefore the products are fragile in use. Stones, beads or sequins being displaced cannot be deemed as a defect in the garment received as this is caused by the nature of the work.
As our garments are delicate in nature, we suggest that they are gently hand washed only. Therefore, we cannot be held responsible for any damage caused during washing/drying. Do not dry clear/tumble dry or wash with other garments. To be ironed they should be hand steamed by using the low pressure heat or low setting hand steamer.
We hope that you will be satisfied with your products but if not we are pleased to exchange the items but depending on the product availability. Unfortunately, we are unable to give refund but happily can exchange the items. In the case of an item become sold out and we are unable to change it but we can provide with a gift voucher.
To exchange an item please contact our customer support and we will send you the exchange form. Sales or discounted items are non-refundable as they have been put on offer to the customers.
An exchange will only be accepted if the item is not be worn or have scent of any kind. Any defects which include marks or misuse of our product will result in deducting from the purchase amount. Once the exchange is processed we will email you with the tracking number. To exchange an item you will have 7 days after receiving your parcel to contact us. When contacting please describe the problem with the item, order number and your name so we can investigate the problem.
Please kindly note that the charges to send back the items for return is not covered by us. However, we will send free exchange return items to you.
Moreover, due to the hygiene reasons the Hijabs are currently NON-REFUNDABLE/EXCHANGEABLE.
We hope that you will be pleased with your order but, if you are not, we are happy to accept returns. All we ask is that you return the item(s) to us unworn, with all the original labels within 14 days of receipt. We will process returns within 14 working days of them arriving in our warehouse.
Regrettably we are unable to cover the costs of returns, so we highly recommend you use a signed-for or tracked returns postage as we do not accept responsibility for any lost returns. Unfortunately, we will not be able to refund the postage charge but we will refund the cost of the item.
Once your return is inspected and refunded you will receive a confirmation email. Please note all refunds will be made back to the original payment method. Please allow 2 to 5 working days from receiving your refund confirmation email for the funds to show back in your account.
Please note if upon inspection an item is stained or damaged, it may be returned back to the customer or 25% may be deducted from the refund amount, however please be assured we will contact you before we make a decision. Our Products are created to the highest quality and we want to ensure you are happy with your purchase, however, if you receive a faulty item, an incorrect size or item, or it is not up to our usual standards please contact our customer care team so that we can resolve the issue.
Unfortunately, we no longer offer an exchange facility. Simply return your item(s) and place another order. Our International customers need to ensure they declare their goods as returns. When the goods are not declared as returns a is fee charged at Aiza Closet’s expense which will then be deducted from the refund amount.